Marriane Macatangay is one of the managers of the Virtual Scribe Department. Her Team is responsible for documenting physician-patient encounters in real-time enabling physicians, physicians’ and medical assistants, and nurses to focus in patient in-take and care during clinic hours.
She is an accomplished manager with an extensive and intensive background in client services and quality assurance. She is an achiever with 10-year history of loyal dedication to eData Services. She has in depth knowledge of managing client’s accounts and ensuring total quality satisfaction at all times. She has hands on experience of ensuring service excellence of self and team. She is conversant with strategic planning and implementing core customer service plan. She is a recognized leader and mentor who effectively manages multiple groups or teams. A top performer with proven track record in increasing client base and maximizing customer satisfaction.
She has a Business degree majoring in Marketing management from De La Salle University. She attended her Basic Management Program and Management Development Program at the Asian Institute of Management.