Thank you for choosing eData Services. This Privacy Policy describes how eData Services U.S., LLC (“we,” “us,” “our,” or “eData Services”) collects, uses, and handles your information when you use our website, software, and services (“Services”). It also includes our Terms of Service as they relate to SMS/text message communications.

1. Introduction

We are committed to protecting your privacy. This Privacy Policy covers the information we collect from you through this website and via our Services, including any information gathered for our SMS text messaging program. By accessing or using our Services (including opting in to receive SMS messages from us), you agree to the collection, use, and sharing of your information in accordance with this Privacy Policy and our Terms of Service.

If you do not agree with these practices, please do not use our Services or provide any personal information.

2. Information We Collect

2.1 Website Visitors

When you visit our website, we may collect certain information automatically through cookies, local storage, and web beacon technology. This may include, but is not limited to:

• IP address
• Browser and device information
• The pattern of searching and browsing that led you to our site
• How you interact with our site (e.g., which pages you visit, how long you spend on the site)

We use this information to improve the functionality and design of our site, assess the effectiveness of site features, measure our advertising performance, and enhance your overall user experience. This type of information is generally not considered personally identifiable.

2.2 Inquiry Forms

If you choose to fill out an inquiry form on our website, we may collect:

• Name
• Email
• Home or Work Telephone Numbers (if provided)
• Employer (if provided)

We collect this information solely to respond to your inquiry or request.

2.3 Patient Information

We handle protected health information (“PHI”) on behalf of our medical practice clients, in compliance with the Health Insurance Portability and Accountability Act of 1996, as amended (HIPAA), and other applicable federal and state privacy and security laws.

• Transactional Emails: Emails we send on behalf of our medical practice clients to patients for the purpose of performing, completing, or confirming requested services are considered transactional or relationship content. We do not offer an opt-out for emails that are strictly transactional or relationship-based.
• Opt-Out Capability: If we determine an email is not primarily for transactional or relationship purposes, it will include the ability for you to opt out of further emails, in accordance with applicable laws and regulations.
• Use & Disclosure: Patient emails and other PHI are disclosed and used only for legitimate business purposes as permitted by HIPAA and other applicable laws. We do not use patients’ emails for marketing ourselves. We require all contractors who have access to this data to sign business associate agreements, as required under HIPAA.

3. SMS Text Messaging Program

3.1 Types of Messages

By providing your phone number and opting into our SMS/text messaging program, you consent to receive text messages from eData Services. These may include:

• Appointment confirmations and reminders
• Requests to contact us to schedule or reschedule appointments
• Notices regarding your appointments or requested services

3.2 Consent and Opt-Out

• Messaging Frequency: Messaging frequency may vary.
• Message and Data Rates: Message and data rates may apply according to your mobile phone plan.
• Opt-Out: You may opt out at any time by texting “STOP.” Once you submit a “STOP” request, you will no longer receive SMS messages from us unless you choose to opt in again.
• Help: For assistance, text “HELP” or visit our website at https://www.edataservices.com/privacy-policy, or contact us directly using the information at the end of this policy.

3.3 Information Collection and Use for SMS

• We only temporarily collect phone numbers and any additional information necessary to provide the requested SMS service.
• No Sharing: We will not share the mobile phone numbers or any related information collected as part of the SMS program with third parties for their marketing or independent use. We may share this information with trusted service providers (such as our SMS gateway provider) strictly to facilitate text messaging on our behalf, in compliance with this Privacy Policy.
• This information is used exclusively to send text messages, confirm appointments, or otherwise communicate with you per your request.

4. Cookies & Local Storage

We use “cookies,” “local storage,” and “web beacons” to enhance your experience. These technologies allow us to:

• Provide convenient functionality on our site
• Personalize or improve your user experience
• Verify and track the effectiveness of our site features and advertising

For more details on how these technologies work and how you can control them, see your browser’s documentation. Please note that disabling cookies or local storage may negatively impact certain features of our site.

5. How We Share Your Information

5.1 Third Parties

We do not sell your personal information—including your phone number—to advertisers or other third parties.

5.2 Legal and Safety Reasons

We may disclose personal information to third parties if we deem such disclosure reasonably necessary to:

• Comply with any applicable law, regulation, legal process, or governmental request
• Enforce our agreements, policies, and terms of service
• Prevent fraud or security issues
• Protect the rights, property, and safety of eData Services, our users, or others

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect against the loss, misuse, or alteration of the information collected. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfer

To provide Services to you, we may store, process, and transmit information in locations around the world, including countries outside of your own. Information may also be stored locally on the devices you use to access the Services. Regardless of where your data is stored, we will protect it under this Privacy Policy.

8. Changes to this Privacy Policy

We may revise this Privacy Policy and our Terms of Service from time to time. The most current version will always be posted on our website. By continuing to use our Services after any changes become effective, you agree to the revised terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, our Terms of Service, or our SMS/Text Messaging Program, or wish to contact our Data Protection Officer (if applicable), please reach out to us at:

eData Services U.S., LLC
9777 Wilshire Blvd, 4th Floor
Beverly Hills, CA 90210

Phone: +1 ( 310 ) 870 – 9733
Toll free: +1 ( 866 ) 879 – 6306
Fax: +1 ( 310 ) 279 – 1006

By using our Services, you acknowledge that you have read and agree to this Privacy Policy and the Terms of Service contained herein.